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ImmunoPterin Policies & Terms of Use



SanRx recognizes the importance of protecting the privacy of information we collect from you, and is committed to respecting your privacy and protecting your personal information.


This Policy explains how SanRx collects, uses, stores, shares and protects information, including personal information. SanRx is committed to collecting, using, storing, sharing and protecting personal information responsibly. By using the ImmunoPterin website, you consent to the collection of personal information. Information that is provided will only be used, stored and shared for the purposes for which you have consented.

Privacy is important to us. We will not sell, rent, or give your name, address or email address to anyone. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information. This Policy covers both online and offline activities, including information that we collect through our various websites, events, and phone orders (among other methods).

Personal Contact information

SanRx collects personally identifiable information such as your name, mailing address, email and telephone numbers (home, cell, etc) entered on SanRx’s websites or provided directly to SanRx. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a product to a friend). We typically collect personal contact information for registration activities, product orders, and support team, contests and promotions and customer feedback.

Payment information

This includes any information that you use to make a purchase, such as your credit card details (cardholder name, card number, expiration date, etc.), check or other forms of payment (if such are made available). This also includes the billing name and address associated with your form of payment. We only collect payment information for purchases (whether your purchase is made online, or by phone). We do NOT collect card number information.

Demographic information

This includes any information that describes your demographic. Examples may include your date of birth, age or age range, gender, general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, income information or lifestyle information. We typically collect demographic information for registration activities contests and promotions, and customer surveys. For demographic information associated with your profile on a third party social network (e.g., Facebook), see separate paragraph on “Social network info” below. Demographic information may also be used to personalize your experience on our websites. Aggregate information that cannot identify you may be used and disclosed for general business analysis.
Customer feedback
This includes information that you voluntarily share with us about your experience in using our products and services, including our websites. Examples may include unsolicited comments and suggestions, testimonials, or other feedback about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.

Customer-generated content

This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our websites, including one of our Facebook pages, other social media pages or applications. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content for contests and promotions, website community features, engagement, and third-party social networking.

Social network information

This refers to any information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with us. Examples may include your basic account information (e.g., name, email address, profile picture, gender, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share with its application developers. For example, we may receive your social network information (or parts of it) when you download or interact with a SanRx application on a social networking site (such as Facebook) or use a third party social networking feature that is integrated within a SanRx site (such as Facebook Connect). To learn more about how your social network information may be obtained by SanRx (or other application developers), please visit the website of the relevant third party social network.

Other information (depending on context)

This refers to any other information that we might need to collect for the specific SanRx form, feature, or other service you are using or requesting. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see Section “How do we use your information?” for more specific examples.

How do we collect your information?

We may collect information from you through a variety of online or offline sources, which are described in more detail below. In some instances, we may combine information collected from one source (e.g., a SanRx website) with information collected from another source (e.g., a SanRx event or party). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization. Please note that this Privacy Policy only applies to the methods of collection listed below (and to no other methods). Also note that not all of the methods listed below may be relevant to you.

SanRx websites and applications

We may collect information from you through one of our (U.S. or international) websites or applications. This could include (a) any site that we own and control under our own domain, or (b) any site or application that we may develop and run on a third party social network such as Facebook. This could also include any site or application that we specifically design for use on a cell phone or other mobile device, such as a mobile-enabled site (a.k.a., WAP site) or mobile application.

Text messaging programs

We may collect information from you through one of our inbound text messaging programs. For example, periodically we may allow customers to send us inbound text messages using a short code that we create and advertise in connection with a special offer or promotion. These programs might be advertised at one of our events or on one of our websites or applications. If you choose to participate in one of these programs, information about your physical location may be collected and used for marketing purposes.

Email correspondence

We may collect information from you if you correspond with us via email. For example, if you send an email to our Support Team or use our “Email SanRx” feature, we may obtain certain information about you (such as your contact email address).

Other sources

Occasionally, we may obtain information about you from other sources. For example, we may hire a third party data aggregator to provide us additional information about our existing customers (this is known as “data appending”). We may also receive information from a third party co-sponsor who we may partner with to run a one-time promotion or giveaway.

How do we use your information?

The following describes the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Please note, however, that not all of the uses listed below may be relevant to you.

Order fulfillment

We may collect and use your information to process and ship your orders, and to inform you about the status of your orders. Depending on how you make a purchase, this could involve the collection and use of certain personal contact information, payment information, account login information, and/or information related to your purchase (such as products ordered). This could also involve the ongoing storage of your payment information (except for card number) to allow for easier checkout on future purchases.

Account maintenance

We may use your information to maintain your accounts with us (including administering any benefits associated with such accounts. This typically involves the use of any information originally collected to set up your account (e.g., personal contact info, payment info, account login info, demographic info, etc.).

Personalize product recommendations

We may use your information to provide you with SanRx product recommendations and offers that are tailored to your interests. This mostly involves the use of your previous order history (e.g., from online and/or offline purchases) and certain demographic information.

Website personalization and convenience

We may collect and use your information to personalize your experience and save you time when you visit our websites. This is typically done through the use of automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID or username so you can quickly login the next time you visit our site or so you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, we might also show you specific SanRx content or offers that are more relevant to your interests.

Contests and Promotions

We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Due to the customer-generated component, some promotions will be run on third party social networks such as Facebook (e.g., on our Facebook fan page or application). To comply with sweepstakes laws, we may publish or share limited information about the winners of a particular promotion.

Marketing Communications

We may collect and use your information to send you marketing communications, such as catalogues, email communications, and SMS text messages. These communications may inform you about new products, events, special discounts, and other news and special offers. Sending you these communications mostly requires the collection and use of certain personal contact information and limited demographic information (such as zip code). In some instances (such as for text messaging programs), this may involve the use of your precise geographical location (obtained from your mobile device) so that we can send you location-based offers. You can always opt-out from receiving marketing emails or text messages by following the unsubscribe instructions provided in each such communication. If you have an online account with us, you may be given the option to change your communication preferences under the relevant section of our site or by calling Customer Service. Please note that even if you opt out from receiving marketing communications, you may still receive other communications from us, such as order confirmations, notifications about account activities (e.g., account confirmations, password changes, website etc.), and other important announcements (e.g., product recalls, privacy policy changes, etc.).

Third Party Social Networking

We may collect and use your information so we can allow you to interact with online social networking features provided by third party companies such as Facebook. These tools, some of which are embedded directly into our sites, include features such as “Facebook Connect,” “Facebook Share,” and “Facebook Like.” By offering you these tools, we may be able to (i) obtain certain information about you from your profile on the third party social network (see separate paragraph on ”Social network information” and, (ii) post to your profile on that social network certain content or activities that you view or interact with on our sites (such as articles, Health Science links, stories, etc.). This exchange of information only occurs when you take some kind of explicit action to permit the sharing (such as clicking on the relevant Facebook feature and creating or logging in to your Facebook account). You can learn more about how these features work by visiting the website of the relevant third party social network.
Other ways we may use your information
• Comply with applicable laws and regulatory requirements
• Enforce our Terms and Conditions and otherwise manage our business

Who do we share your information with?

We may share your information with certain individuals, SanRx distributors, companies (or in the situations) described below. We do not rent or sell your information to third party companies.

Third Party Service Providers

We use third party service providers to help us operate our business or administer activities on our behalf, such as sending emails, fulfilling your product and service requests, mailing products or managing payments. We may share your information with these third parties for limited purposes. These third parties are only allowed to use your information for the specific task they’ve been hired to do, and for no other purpose. They’re also required to keep your information confidential and secure.

SanRx Distributors

Purchases of SanRx products through our websites are typically credited to a SanRx Distributor, who is available to provide service, information and/or guidance in taking advantage of the benefits of membership in SanRx. Information you provide to us may also be provided to the SanRx Independent Distributor to whom your purchase has been assigned in order to facilitate that experience.
If you are a SanRx Distributor, we may disclose certain personal information such as your contact information to customers seeking a SanRx Independent Distributor or to other SanRx Independent Distributors.

SanRx Customer

If you are a SanRx Customer, we may disclose certain personal information such as your contact information to your Personal Sponsor of record.

Business Transfer

The consent customers have provided herein to the use of their personal information by SanRx or its affiliates, shall also extend to any person or corporation to which SanRx may transfer its business, or in the event of a merger, sale or assignment of all or a portion of our assets or stock.

Other Disclosures

We may disclose your personal information where required or permitted by law or to protect and defend the rights of SanRx.



We are committed to keeping personal information secure. This website has security measures to help protect against loss, misuse and alteration of sensitive information such as credit card and social security numbers. SanRx uses security measures consistent with standard industry practice to protect that information.

Measures you can take

It is also important for you to play a role in keeping your information safe. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never to reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy features or controls we may provide you in our website community areas.

Other Important Information

This section provides additional policy information that is important for you to know or that we may be required to tell you by law.


SanRx does not solicit personal information from or market to children under the age of 18.

Public Forums

SanRx makes public forums, such as chat rooms, message boards, Twitter, or Facebook (“Public Forums”), available to you. SanRx asks that you use appropriate caution in disclosing personal information in Public Forums since information disclosed in these areas becomes public information. The privacy provisions herein shall not apply to any personal information submitted via any of the Public Forums.

Links to Other Websites

This site may contain links to other sites that are not operated by SanRx. SanRx is not responsible for the contents of such other websites. In particular, SanRx is not responsible for the privacy notices or practices provided in such other websites. We provide such links only as a convenience and the inclusion of such links do not imply endorsement of the other sites by SanRx.

Opting Out or Modifications

If you prefer not to receive email messages, text messages or other communications from SanRx about new products, promotions or events, you may opt out at any time from receiving such messages by following the “unsubscribe” instructions in such email or text message you received.
You may also opt out or modify your account information at any time by sending us an email to or

Updates To This Privacy Policy

SanRx reserves the right to make changes to this Policy. In the event we make a material change to this Policy, it will be posted here. We encourage you to check this page regularly since your continued use of the SanRx websites after any changes will be deemed to constitute your acceptance of such changes.

Contacting Us

If you have any questions about this Policy or the practices of this website, you may contact:

Return Policy

Bottles of ImmunoPterin may be returned unopened within 15 days of purchase for a full refund.

  • The return must be accompanied by:

  • A copy of the Packing Slip that accompanied the product being returned.

  • All returns must be shipped to SanRx shipping pre-paid. SanRx does not accept shipping-collect packages.

  • The risk of loss in shipping for returned product shall be on the Customer.

  • If returned product is not received by the Company’s Distribution Center, it is the responsibility of the Customer to trace the shipment.

  • Returns are to be mailed to:

SanRx, Inc.
5666 La Jolla Blvd., #308
La Jolla, CA 92037-7523
Phone: (858) 344-9778
Fax: (858) 454-6134

No refund or replacement of product will be made if the conditions of these rules are not met.

Term and Conditions


By using this website (the “SanRx Websites”) you, the user or customer or distributor as the case may be, (“you”) are agreeing to be bound by the current version of the terms of use provided herein.

Use of Material

All materials included on the SanRx Websites are protected by copyright, trademark and other laws and are the property of SanRx, unless otherwise noted. Unauthorized use of such materials may violate copyright, trademark and other laws. You may download and print portions of the materials for non-commercial and informational use. Copies that you make of the material must bear any copyright, trademark or other proprietary notices located on the SanRx Websites, which pertain to the material being copied. Any other sale, modification, reproduction, re-distribution, publication or re-transmission of any information from the SanRx Websites, in whole or in part without the prior written permission of SanRx, is prohibited.


The information and services published on the SanRx Websites may occasionally contain typographical errors or technical inaccuracies. Information may be changed or updated without notice. SanRx may also make improvements in and/or changes to the information described in the SanRx Websites at any time without notice. SanRx is not responsible for any errors or omissions in the SanRx Websites or any website which may be referenced within or linked to any of the SanRx Websites. SanRx has not reviewed all of the websites linked to each of the SanRx Websites and is not responsible for the contents of any such linked websites. Accordingly SanRx makes no representations whatsoever concerning the content of those linked websites. The fact that SanRx has provided a link to such websites is not an endorsement, authorization, sponsorship or affiliation by SanRx with respect to such websites, its owners or its providers. SanRx is providing these links only as a convenience to you.



Public Forums

We make public forums, such as chat rooms, message boards, and/or news groups (“Public Forums”), available to our distributors. Distributors shall not submit any material to any such Public Forum which is unlawful, harassing, threatening, hateful, defamatory, libelous, pornographic, obscene, sexually explicit or otherwise violates any applicable laws. Distributors shall not use any Public Forum for any commercial purposes including advertising or soliciting the sale of any goods or services. Any information or materials submitted by distributors through the Public Forums shall be deemed non-proprietary and non-confidential and may be used by SanRx. We are not responsible for screening, monitoring or verifying the contents of any material submitted to the Public Forums and we are not responsible for the accuracy or reliability of such content. SanRx does not endorse any opinion, statement or other material posted on or accessible through any Public Forum.
The materials in the SanRx Websites are presented solely for the purpose of promoting SanRx products available in the United States. THE PRODUCTS PROMOTED ON THE SANRX WEBSITES ARE NOT FOR SALE OUTSIDE OF THE UNITED STATES. IF YOU ARE RESIDENT IN ANY COUNTRY OTHER THAN THE UNITED STATES AND YOU WISH TO PURCHASE PRODUCTS PROMOTED ON ANY OF THE SANRX WEBSITES, YOU SHOULD CONTACT SANRX FOR INFORMATION CONCERNING AVAILABILITY OF SANRX PRODUCTS IN YOUR COUNTRY. SanRx makes no representation that materials contained in the SanRx Websites are in compliance with the laws of jurisdictions outside of the United States. Those who choose to access any SanRx Website from countries outside of the United States do so on their own initiative and for information purposes only. The terms and conditions herein shall be governed by the laws of the State of Maine, without regard to its conflicts of laws principles. You hereby submit to the jurisdiction of the courts of the State of Maine for the purposes of litigating any lawsuit arising out of or in connection with these terms and conditions.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT THIS NOTICE IS SUBJECT TO MODIFICATION OR TERMINATION AT ANY TIME, WHETHER FOR CHANGES IN THE LAW OR AT THE CONVENIENCE OF SANRX, WITHOUT ADVANCE NOTICE. YOU MUST CHECK THIS NOTICE FREQUENTLY TO ENSURE THAT YOU HAVE READ THE MOST CURRENT VERSION OF THIS NOTICE. SanRx owns, protects and enforces copyrights in its own creative material and respects the copyright properties of others. It is SanRx’s policy to respond as required by law to claims of copyright infringement. The Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”), provides copyright owners or their authorized agents with a procedure for notifying service providers (as defined in the DMCA) of claims of unauthorized use of copyrighted materials. Because SanRx is considered a service provider within the scope of the DMCA, it must comply with the notice and procedural requirements of the DMCA. If you believe any material on this site infringes your copyright or the copyright of any third party, you should promptly notify Support Team in writing:
SanRx, Inc.
5666 La Jolla Blvd., #308
La Jolla, CA 92037-7523
Phone: (858) 344-9778
Fax: (858) 454-6134 or

Your written notification to the above-referenced designated agent must include substantially all of the following information:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright;
• A description of the copyrighted work that you claim has been infringed;
• The exact location of the alleged infringing material;
• The exact location of the link to the alleged infringing material;
• Your address, telephone number and electronic mail address;
• A statement by you that you have a good faith belief that the disputed use of the copyrighted work is not authorized by the copyright owner, its agent or the law;
• A statement by you that the above information in your written notification is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.
Upon receipt of your written notification of an alleged copyright infringement, SanRx will take the following steps:
• Remove or disable access to the alleged infringing work;
• Forward your notification to the Respondent; and
• Take reasonable steps to promptly notify the Respondent that SanRx has removed or disabled access to the alleged infringing material.
At this point, the Respondent (“Respondent”) may submit a counter notification in writing to SanRx’s designated agent. The counter notification must include substantially all of the following information:
• An electronic or physical signature of the Respondent or someone authorized to act on behalf of the Respondent;
• A description of the copyrighted material that has been removed or disabled;
• The exact location of the material before it was removed or disabled;
• A statement under penalty of perjury that the Respondent has a good faith belief that the copyrighted material has been removed or disabled as a result of mistake or misidentification; and
• The Respondent’s name, address and telephone number along with a statement that the Respondent consents to the jurisdiction of the Federal Court in the district in which he/she/it resides or, if the Respondent’s address is outside the United States, a statement that the Respondent consents to jurisdiction of the United States federal district court in San Diego, California.
Upon receipt of a counter notification containing substantially all of the foregoing information, SanRx will take the following steps:
• Send you a copy of the Respondent’s counter notification;
• Inform you that SanRx will replace the alleged infringing material or cease disabling access to it within ten (10) business days; and
• Replace the alleged infringing material that was previously removed or cease disabling access to it not less than 10 nor more than fourteen (14) days following receipt of the Respondent’s counter notification, unless you have supplied SanRx’s designated agent with evidence that you have filed an action seeking a court order to restrain the Respondent from engaging in the alleged infringement that was the subject of your written notification.
SanRx’s policy is to terminate the online privileges of individuals who repeatedly violate the copyrights of others.

This site is operated by SanRx, Inc. | Orders are Billed by SanRx, Inc. | Copyright© 2013 SanRx, Inc.

These statements have not been evaluated by the Food and Drug Administration. This product is intended for overall immune system support and not to diagnose, treat, cure or prevent any disease. If seeking treatment for a specific disease, consult your health practitioner.

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